Category: Customer Service

We’re Here for Our Partners

We currently stand at a pivotal time in human history, with most of the world at a stand-still and sequestered at home. There are a lot of questions. How many lives will be lost? How long will it last? What are the long term effects? Will my small business survive without income for months on…
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April 21, 2020 0

Front Office vs. Back Office

The terms front office and back office stem from the distinction – customer facing and support.  The front office is typically everything that is customer facing and generating revenue – the revenue or profit centers.  The back office is generally everything that is not customer facing, a cost center or an area of the bank…
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March 1, 2019 0

Customer Security Awareness

Internet security is not just about protecting your business, but also sharing a commitment of utilizing “best practices” with those you work with and your customers to help mitigate and eliminate the viral component of most online threats. Throughout this you will read many tips and suggestions about security. While nothing can ever provide 100%…
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August 12, 2016 0