High Quality Support Services in an Enterprise-class Environment
Insite Data Services Application Hosting service allows community banks to get the most out of their IT budget by leveraging the infrastructure of a state-of-art data center with the depth of technical expertise offered by Insite Data Services team of certified network engineers and technicians. This eliminates the engineering and economic risk community banks faces who try to set up and manage an in-house IT staff or by local IT consultants.
State-of-the-Art Data Center
Planning, implementing, and supporting a top-class data center is an expensive proposition, well beyond the budget of a typical community bank. Ideal data centers are staffed on a 24x7x365 basis with security, operations, and technical personnel. A substantial infrastructure investment is required for access control systems, uninterruptible power, redundant cooling, fire detection and suppression, fault-tolerant Internet connectivity. Insite Data Services allows community banks to leverage their IT budget by offering Application Hosting services based in a data center that includes the following features:
- 24x7 Security Systems Our data center provides high-level security for controlling and monitoring physical access to the facility. Onsite personnel are presenton a 24x7 basis and a electronic security system includes surveillance cameras, secured card access control system.
- 24-hour Staffed Operations Center The data center is staffed 24x7x365 with a Network Operations Center (NOC) with certified engineers and technicians who monitor the operations and security of the facility, manage the infrastructure, and resolve technical problems.
- Network Connectivity Redundant telecommunications carriers, redundant tier 1 backbone internet service providers, dual fiber feeds into the facility with redundant diverse paths, monitored 24 hours a day by Network Operations Center.
- Power Backup Systems The data center has dedicated redundant power feeds from the local utility company. The facility has two diesel generators, each with redundant components. The generators have switch units for fast transfer to emergency power and are fueled to run the entire facility for 96 hours before refueling. The facility also has UPS units, power distribution units capable of powering the entire facility while the backup generators switch in.
- Redundant Computer Room Air Conditioning The data center is equipped with a redundant Air Conditioning system monitored by the 24x7x365 Network Operations Center.
- Smoke Detection and Fire Suppression The data center is equipped with a Smoke Detection System and Fire Suppression system monitored by the 24x7x365 Network Operations Center.
- Update Management As part of the services included with Insite Data Services Application Hosting, Insite Data Services network administrators make sure that patches, security updates, and service packs are installed promptly and non-intrusively. Insite Data Services will also make sure that all other software associated with network and application servers is kept current.
- Daily Backup and Fast Disaster Recovery Insite Data Services data backup procedures include 30 days of daily data protection with off-site replication. Insite Data Services virtual architecture facilitates fast system recovery in case of disaster.
- Network Administration Services As part of the service included with Insite Data Services Application Hosting, all network administration services such as adding or deleting clients, changing security privileges, or resolving performance issues are handled by our Network Administration Team. As with all services offered by Insite Data Services the Network Administration Team delivers the broad and in-depth technical expertise, consistency of service, and 24x7 availability of an enterprise-class service organization.